Terms & Conditions

Published on December 4, 2011, 10:27 pm

Terms & Conditions
Kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions and are accepting the terms of these conditions on behalf of all persons in the party
These terms and conditions constitute an agreement with HalongBayCruiseVietnam (a division of Vietnam Impressive Travel company). By entering the site you accept these terms and conditions.  

1. Rate:
Tour prices are net price and quoted in American dollar per person

2. Payment Method
a / Payment via PayPal
When you receive our quote encrypted, you will find a link in the letter, click it and you connect to the Paypal website for payment. If you are already a member of Paypal, simply, you will continue the following steps of this common system. If you are not yet a member, it's easy to join and it's free!
If you have a Paypal account, pay us directly [email protected] after logging into your account at http://www.paypal.com  Note that PayPal fees are charged to your account. That is to say you need to add PayPal fees when you pay via Paypal this system safe.
Details of Paypal fees:
- If you transfer money from a dollar account opened in the United States, simply add the amount of 2.9% + U.S. $ 0.3 as PayPal fees to your total.
- If you transfer money from a USD account opened outside the U.S., add 3.9% + U.S. $ 0.3 as PayPal fees to your total.
- If the transfer was made from an account not in dollars, add 3.9% + 2.5% (exchange fee) + U.S. $ 0.3 as PayPal fees to your total.
To avoid the complication for our customers, we will count those costs and add to your order
Note: When Vietnam Impressive Travel Paypal or have reason to doubt that your payment is fraudulent, we have the right to keep your reservation and ask for another payment method.

a / Via Paypal.com

We offer ours customers pay via paypal website

Our email Paypal account :[email protected]

b / Bank Transfer:

Fees are charged to the Customer. You will find below the bank details of FarEastour:

Account Name: Ngo The Anh
Account Number: 13320839748012.
Bank: Card Center - Vietnam Technological & Commercial Joint Stock

Bank Address: 68 Truong Chinh Street, Dong Da District, Ha Noi City, Vietnam
Swift Code: VTCB VN VX

c / Payment via Western Union
Use our following information:
Name: ANH
Last name: NGO THE
Address: No. 32 Ta Hien Street, Hoan Kiem District, Hanoi City, Vietnam Country.
Number ID: 012033858
Phone: +84 9 0537 6064
And send us the MTCN (Money Transfer Control Number) and PIN (if needed) after your sending money.

3. Included in quoted programs:
- Fully guided sightseeing as noted in the itinerary (including all entrance fees)
- Junk Cruise Reservation at passenger's requests.

4. Deposit and Cancellation
Deposit can be settled via one of our payment method above. Deposit are generally US$100/person (non-refundable) is required at booking.
- Cancellation by customer will be charged as follow:

+ More than 30 days before the beginning of the trip: 20% of the total trip cost
+ 15 to 30 days before trip commencement: 50% of the total trip cost
+ From 7 to 14 days before trip commencement: 75% of the total trip cost
+ No refunds for cancellations 7days before the commencement of the journey.
- Cancellation by Far Eastour
The contract between the services rendered by FarEastour may be canceled by us for reasons related to a situation of force majeure, political, health, natural disaster, plane, etc.. In all such instances of cancellation, registrants are fully reimbursed, but can not claim any compensation.

5. Final Payment
For your convenience, the balance shall be settled in Hanoi by either Cash or Credit Card.
Normally before departure, our Cruise specialist will meet you at your convenience time for tour briefing and settle the balance.

6. Privacy Policy
Far Eastour is committed to supporting the highest standards for the Fair Handling of Personal Information. We recognise that some visitors to our web site may have concerns about the information they provide to us and how we treat that information.
This Privacy Policy has been developed to demonstrate to our valued clients that we collect only the information necessary for our interaction with them and to fulfil their instructions to us. We are committed to the highest ethical standards in the collection, security and use of the personal information provided to us.

7. Voucher
Voucher will be issued after the booked trip is confirmed and deposit is completed. A service voucher will be sent by email/fax to passenger.

8. Responsibilities
- Far Eastour undertakes to provide to the Customer for all services mentioned in the quote / contract given by Vietnam Impressive Travel
- During the course of the trip, the Customer must comply with the regulations announced by the guide or by the responsible service provider.
- Anything that happens outside the program or contract awarded is not the responsibility of Vietnam Impressive Travel.
- Far Eastour is responsible to the Customer as an intermediary between the client and various service providers (planes, hotels, transport, restaurants, boats ...) Vietnam Impressive Travel must in all cases do its best to satisfy the customer, but should not be confused with these various services, which in any event, retain their own responsibility.

9. Litigation
Both parties undertake to achieve the above clauses. In case of problems, they agree to seek an amicable solution unu hope, cooperation and mutual respect. In the event such negotiation and mutual understanding would fail, discussions, claims or disputes will be finally settled by arbitration through the Vietnam International Arbitration Center (viac) to the Chamber of Commerce and Industry (VCCI ) of the Socialist Republic of Vietnam. All claims must be submitted to our office in Hanoi by registered letter with acknowledgment of receipt within 30 days after the end of services, Vietnam Impressive Travel not take any responsibility for complaints received more than 30 days after the end of services.

10. Confirmation
All confirmations are generally confirmed by return email/fax within 24 hours.  

*More question, please Contact Us by email to [email protected] or [email protected]